Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial scenario modeling services.
Information We Collect
When you interact with Creativefeedhub's financial scenario modeling platform, we collect information to provide you with personalized educational content and improve our services. Here's what we gather and why it matters for your learning experience.
- Personal identification information including name, email address, and contact details when you register for our learning programs
- Educational background and professional experience to tailor our scenario modeling curriculum to your skill level
- Learning preferences and progress data to customize your educational journey
- Technical information such as IP address, browser type, and device information for platform optimization
- Communication records when you contact our support team or instructors
- Financial modeling exercise submissions and assessment results for academic evaluation
How We Use Your Information
Your information helps us create a better learning environment. We use your data to enhance your educational experience and ensure our platform meets the specific needs of financial scenario modeling students in Thailand and across Southeast Asia.
- Delivering personalized financial scenario modeling courses and educational materials
- Tracking your learning progress and providing detailed feedback on modeling exercises
- Sending course updates, new learning modules, and important academic announcements
- Improving our teaching methods and developing new scenario modeling case studies
- Providing technical support and responding to your questions about course content
- Analyzing learning patterns to enhance our curriculum and teaching approach
Data Storage and Protection
We implement comprehensive security measures to protect your personal information. Our data protection practices follow international standards while complying with Thailand's Personal Data Protection Act (PDPA) requirements.
Security Measures We Implement
All sensitive data is encrypted both in transit and at rest using industry-standard protocols
Strict user authentication and role-based access to ensure only authorized personnel can access your information
Quarterly security assessments and vulnerability testing to maintain system integrity
Secure, encrypted backups ensure your learning progress is never lost
Your Rights Under Thailand PDPA
As a resident or user accessing our services from Thailand, you have specific rights regarding your personal data. We're committed to honoring these rights and making it easy for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including your learning records and progress data.
Correct Information
Update or correct any inaccurate personal information in your profile or learning records.
Delete Your Data
Request deletion of your personal information, subject to legal and legitimate business requirements.
Restrict Processing
Limit how we use your information while maintaining your access to essential educational services.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
Withdraw Consent
Withdraw your consent for data processing activities that require your explicit agreement.
Data Sharing and Third Parties
We believe in transparency about when and why we might share your information. Our approach to data sharing is conservative and always focused on enhancing your educational experience.
- Educational technology providers who help deliver our online learning platform and course materials
- Assessment tools and analytics services that help us measure learning outcomes and improve our teaching methods
- Communication platforms used for course delivery, student support, and academic announcements
- Professional networks and industry partners for internship opportunities and career development (with your explicit consent)
- Legal authorities when required by Thai law or to protect the rights and safety of our students and staff
We never sell your personal information to marketing companies or use it for purposes unrelated to your education. All third-party partners are carefully vetted and must comply with strict data protection requirements.
Data Retention Periods
We keep your information only as long as necessary to provide our educational services and comply with legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
- Student enrollment and course completion records: 7 years after graduation or course completion
- Academic assessments and project submissions: 5 years for accreditation and quality assurance purposes
- Communication logs and support tickets: 2 years after resolution for service improvement
- Technical logs and system data: 12 months unless needed for security incident investigation
- Marketing communications preferences: Until you unsubscribe or request deletion
- Financial transaction records: 5 years as required by Thai accounting regulations
International Data Transfers
Some of our educational technology partners and cloud service providers operate outside Thailand. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with providers who demonstrate adequate data protection standards and sign comprehensive data processing agreements. For transfers to countries without adequate data protection laws, we use standard contractual clauses approved by data protection authorities.
You have the right to request information about these transfers and the safeguards we've implemented. If you're concerned about international data transfers, please contact us to discuss alternative arrangements that may be available.
Cookies and Tracking Technologies
Our learning platform uses cookies and similar technologies to enhance your educational experience. These technologies help us remember your preferences, track your learning progress, and improve our services.
- Essential cookies that enable basic platform functionality like login and course navigation
- Performance cookies that help us understand how students use our platform and identify areas for improvement
- Functional cookies that remember your preferences and settings for a personalized experience
- Analytics cookies that provide insights into learning patterns and course effectiveness
You can control cookie settings through your browser, though disabling certain cookies may limit some platform features. We don't use advertising cookies or share cookie data with marketing companies.
Updates to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through multiple channels to ensure you're aware of how these changes might affect you.
We'll send email notifications to all active students and post prominent notices on our platform when important updates are made. For minor updates that don't materially change how we handle your data, we'll update the effective date and highlight the changes in our next regular communication.
We encourage you to review this policy periodically, especially before starting new courses or updating your profile information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
We're committed to addressing your privacy concerns promptly and thoroughly. Our privacy team is available to help with questions about your data, exercise your rights, or resolve any privacy-related issues.
Email: info@creativefeedhub.com
Phone: +66 27384187
Address: 94/50 บ้านใหม่ 94, เลขที่ 73 Kamala, Kathu District, Phuket 83120, Thailand
Privacy Response Time: Within 72 hours for urgent matters, 7 business days for standard requests
When contacting us about privacy matters, please include your full name, registered email address, and a detailed description of your request or concern. This helps us respond more efficiently and ensures we're protecting your privacy throughout our communication.